How to get a faster response on Direct Inquiries


Hi everyone,
This is GM Frisky.

Here is a tip for all of you who would like to hear fast replies from MU Support Team.

1.Select Game
:It is extremely important that you choose the right title of game. You might have to wait a month if you do not precise.
So for example, if you've bought W Coin to play MU but not charged-> Select MU Online


2.Choose the right category, and be as much detailed as you can get.
:Here goes some examples for each category.

1)Game/Web Inquiries
Your questions about game play or how to use website
*If you have a problem logging-in, please take a screenshot and upload the images and send the link to us.

2)Transaction(purchase) Inquiries
Any problem related to W Coin. Please choose this category if you are having a problem such as:
*I bought W Coin, but was not charged.
*I bought W Coin, but it charged more (less) than I paid

If you purchased it via PP card, please send us a screenshot of your payment page which indicates reference number

3)Account Inquiries
Questions about your account transfer or information related to account.
*IMPORTANT: It is player's responsibility to secure his/her accounts.

4)Website Suggestions
Your suggestions on web pages/features.

5)Game Suggestions
Your suggestions on Game in general.

6)Recovery Inquiries
Items or characters recovery inquires
Account Compromise/Fraud Inquiries
If your account was compromised due to key logger sites or hackers.
*IMPORTANT: It is player's responsibility to secure his/her accounts.

7)Reporting Abusers
Please use below form.
Hacker Character name:
Type of hack used:
Date:
Server:
Sub-server:
Description:
Attachments: (Screenshot or Video)

For the screenshots, you may use flickr, image shack and etc.

8)Tech Support Inquiries
Please read the thread below before sending in inquiry.
http://forum.webzen.net/forum182-computer-...nformation.aspx

3.FAQ
Last but not least, read FAQs before you send in any inquiry. For some of the inquiries, if it's already noted in FAQs, you might not hear from the support team.


Depending on the inquiry, it may take us at least 3days~1 week to respond.
Also please note that screenshots area appreciated.

Thank you!

Cheers,
GM Frisky
edited by GMFrisky on 2009-10-21